Shipping & Processing Times

  • February to September: Ships within 1–3 business days

  • October: Ships within 5–10 business days

  • November to December: Ships within 1–2 weeks

Most of our creations are lovingly made to order with great care. While we do keep a small selection in stock, we encourage early ordering, especially during the holiday season. From October through January, be sure to explore our Ready to Ship section for quicker options.

Please note that our calendar for Christmas delivery usually fills by November — ordering early ensures your handmade piece arrives in time to be part of your celebrations.

Returns & Exchanges

We gladly accept returns within 7 days of delivery.

Please contact us within this time frame if you would like to arrange a return.

Buyers are responsible for return shipping costs, and items must be returned in their original condition.

Due to the seasonal nature of many orders, especially Christmas items, we kindly ask customers to be mindful when ordering.

If you experience any issue with your order, please reach out to us — we are always happy to help.

Cancellations

We accept cancellations within 24 hours of purchase, provided the order has not yet shipped.

If your order has already been shipped, cancellations can no longer be accepted.

Lost or Damaged Packages

All shipped items are insured for your peace of mind.

In the rare event of loss or damage during transit, customers will be asked to complete a short insurance form to initiate the claim. Once the claim is processed, a full refund or replacement will be provided.

Custom Orders

We are happy to offer customizations whenever possible.

Custom requests require additional time for creation, but we love bringing your ideas to life.

Please reach out if you would like a personalized piece — we would be honored to make something just for you.

International Orders

We are happy to arrange international shipping!

Please contact us before placing your order so we can confirm shipping costs, delivery times, and customs details specific to your country.